Privacy Policy

At Kirti Kunj, we collect personal and device-related information to provide you with a seamless and trusted shopping experience. When you register, browse, or purchase from our website, we may collect the following details:

• Identity & Contact Data: Your name, delivery address, billing address, phone number, and email address.
• Transaction & Payment Data: Transaction histories, orders placed, and payment details processed via secure, third-party payment gateways.
• Device & Browsing Data: IP address, device type, browser settings, operating system, and browsing behavior on our platform.

We use the information we collect to maintain honest craft and transparent services. Specifically, your data is used to:

• Fulfill your orders, process payments, and arrange safe, insured shipping.
• Verify your identity to ensure transactions comply with KYC guidelines for high-value purchases.
• Communicate with you regarding order status updates, delivery tracking, and customer support queries.
• Screen orders for potential risk or fraud to protect your security.
• Provide you with relevant product updates and special collections, based on your preferences.

We use cookies and similar tracking technologies to customize and improve your browsing experience. Cookies help us remember items in your shopping bag, analyze site traffic, and track which pages are visited most often.

You can choose to disable cookies through your browser settings, though doing so may limit your access to certain features, such as maintaining items in your cart across browsing sessions.

To maintain our promise of efficiency and trust, we share your data with trusted partners who help us run our operations:

• Payment Processors: Standard PCI-DSS compliant payment gateways to securely process transactions. We do not store credit card or bank details on our servers.
• Logistics Partners: Verified shipping agencies (such as Blue Dart and Delhivery) to ensure safe, insured delivery of your precious jewellery.
• Service Providers: IT hosting and database management systems that support our platform's security and performance.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Every piece of jewellery we craft represents trust, and we treat your personal data with the same level of care. We employ Secure Socket Layer (SSL) encryption for all incoming and outgoing data transmission, firewalls, and restricted employee access controls.

While we implement industry-standard safeguards, please note that no electronic transmission or storage method is 100% secure. We continuously review and upgrade our security measures to defend your information.

We believe in complete transparency. You have the following rights regarding the personal information we hold:

• The right to access, update, or correct your personal profile information.
• The right to opt-out of promotional communications at any time by clicking the unsubscribe link.
• The right to request the deletion of your personal data, subject to legal and bookkeeping record-retention requirements under Indian tax and corporate laws.

When you place an order through the website, we maintain your order details in our records for transaction compliance, taxation audit tracking, and warranty verification. We will retain this information only for as long as necessary to fulfill these obligations or until you ask us to delete it.

In accordance with the Information Technology Act, 2000 and rules made thereunder, any queries or grievances regarding the use or disclosure of your personal data can be addressed to our Grievance Officer:

Grievance Officer
Kirti Kunj Company Limited
Email: grievance@kirtikunj.com
Address: 45, Heritage Gold Street, Bangalore, Karnataka, India - 560001